Returns & Exchanges

At Keune, we want you to be completely satisfied with your professional hair care purchase; if a product doesn't meet your expectations, you can return it within 30 days of delivery. Please ensure items are in their original packaging and have at least 75% of their contents remaining to qualify for a refund.

1

Initiate Your Request

Log into your account and navigate to your order history to select the items you wish to return and receive a Return Authorization number.

2

Prepare the Package

Securely pack the products in their original box, ensuring all lids are tightly sealed to prevent leakage during transit.

3

Ship to Keune

Attach the provided prepaid shipping label to your package and drop it off at any authorized carrier location.

4

Receive Your Refund

Once our quality control team inspects the return, your refund will be processed back to your original payment method within 5-7 business days.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing