Frequently Asked Questions

Everything you need to know about your Keune hair care journey.

How can I track my order?

Once your order has been dispatched, you will receive an email containing a unique tracking link to monitor your shipment's progress in real-time.

What is your return policy for hair products?

We offer a 30-day return policy for unopened and unused products. For hygiene reasons, we cannot accept returns on items that have been opened or used.

Are Keune products cruelty-free?

Yes, Keune is committed to ethical beauty. We do not test any of our products or ingredients on animals.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern buy-now-pay-later options like Klarna and Afterpay.

How do I know which Keune line is right for my hair type?

Each product page features a 'Best For' section. You can also use our online Hair Quiz or consult with a Keune-certified stylist to find your perfect match.

Do you offer international shipping?

Currently, we ship to over 20 countries. Shipping costs and delivery times vary by location and will be calculated at checkout.